The AHCA/NCAL National Quality Awards Program is a progressive program that is based on the Baldrige Criteria for Performance Excellence. Participants move from the Bronze level, to Silver, and then ultimately to the Gold. Bronze recipients must demonstrate a groundwork for excellence by completing a self-assessment that outlines their organizational priorities and goals. Silver recipients outline their systematic approaches and demonstrate sustainable organizational and process results linked to their key customer requirements, success factors, and challenges. Gold recipients represent an elite group by meeting all of the demands of the Baldrige Criteria, they demonstrate the achievement of high levels of performance over time in the areas of: leadership, strategic planning, customer service, workforce, operations, and knowledge management.  Moving through the medal levels is not accomplished overnight; It takes organizational commitment to embark on what is a multi-year journey.

On Wednesday, January 11^th at 8:00 am Central time, AHCA/NCAL will be holding an informational webinar for prospective bronze level applicants.  Registration information and webinar overview can be found here:  https://educate.ahcancal.org/products/2023-bronze-quality-award-workshop#tab-product_tab_overview .